Contact Olay

Contact Us / Contact Information

Email Support

Customers can contact Olay through our dedicated support address, support@caavty-h1.myshopify.com, for pre-purchase questions and post-purchase care alike. Tell us what you are trying to achieve and we will point you to the right answer, whether that is a product recommendation or a status check on a shipment. We treat every email as a genuine request that deserves a thoughtful, human reply. The fastest way to reach the Olay customer care team is by email at support@caavty-h1.myshopify.com. When you write to us, please include your order number, the address you used at checkout, and a short description of your question so we can locate your account right away. Detailed messages let us resolve most issues in a single reply rather than a long back-and-forth.

Support Hours

You can expect a member of our team at the desk Monday-Friday, 9:00 AM-5:00 PM. Outside of those windows the inbox is still open, but no one is actively replying until the next working day begins. We keep to these consistent hours so you always know exactly when a live person is reviewing your request. Support is staffed during regular business hours, specifically Monday-Friday, 9:00 AM-5:00 PM. Anything that comes in after 5:00 PM, over the weekend, or on a holiday is picked up when we return to our desks. We appreciate your patience during closed hours and prioritize the oldest waiting messages first when we reopen.

Response Time

We aim to reply to every email within 24-48 hours of receiving it, not counting weekends and holidays when our office is closed. During busy periods such as sales events or major shipping seasons, responses may take slightly longer, and we appreciate your patience. If you have not heard from us within that window, please check your spam folder before following up. Our standard turnaround for email support is 24-48 hours during the business week. Complex cases that require coordination with our shipping or fulfillment partners can occasionally exceed that estimate, in which case we will keep you updated on progress. A clear, detailed first message is the surest way to get a complete answer inside the normal window.

Mailing Address

Our mailing address is 7739 Blue Heron Ct, Fountain, Colorado 80817, United States, which serves as the official point of contact for legal notices and business correspondence. It is not a shipping center, so please never send returns there directly; our team will provide the proper return address once your request is approved. Listing this address is part of how we keep our business open and accountable to our customers. Formal correspondence can be sent to 7739 Blue Heron Ct, Fountain, Colorado 80817, United States. Keep in mind that this is our administrative base and not a public shop, so appointments and walk-ins are not accommodated. If you believe your issue requires physical mail, reach out to us first and we will let you know how to proceed.

Phone

For phone support, dial 9289101198. We recommend calling early in the day when wait times tend to be shortest, and please keep your order number handy so we can pull up your details. Sensitive information such as full card numbers should never be shared over the phone; we will never ask for it. Customers can reach a representative by calling 9289101198 within our operating hours. Voicemails left after hours are logged and returned in the order received once we reopen. If your question is complex or involves images, email may give you a more complete answer than a call.

How We Can Help

Our support team is here to help with the full range of questions that come up before and after a purchase, including product details, sizing and compatibility, order status, shipping timelines, returns, exchanges, and refunds. If you are unsure whether an item is right for you, we are glad to offer honest guidance before you buy. No question is too small, and we would always rather you ask than guess. Our team assists with everything from choosing the right product to resolving a problem with one you have already received. That covers order tracking, shipping questions, returns and refunds, exchange requests, and cancellations for orders that have not yet shipped. If your issue falls outside these areas, we will still do our best to guide you or direct you to the proper resource.

Connect With Us

We are active on social media, and it is a fun place to discover what is new and connect with other customers. For privacy and speed, though, we handle real support requests by email rather than through public comments or direct messages. Think of our social pages as the front window and our support inbox as the help desk. Our social media presence is where we post updates, seasonal offers, and product highlights, and we love seeing your tags and photos. That said, questions about a specific purchase are best sent to our support team by email so we can look into your account securely. Social is for community; email is for resolving issues.