Refund policy

Refund & Return Policy

Return Eligibility

Our return guarantee applies to standard-catalog products delivered to a valid United States address through caavty-h1.myshopify.com. The item must be returned in its as-sold state — clean, complete, and free of customer-inflicted damage — for the request to move forward. Gift recipients are also welcome to initiate a return; we simply ask for the original order number to locate the transaction.

Return Window (30 Days)

Every purchase comes with a 30 day return period, which we consider one of the most generous in our category. This clock begins at delivery and applies equally to refund requests and exchange requests. We are unable to make exceptions once the deadline lapses, because inventory and payment records are reconciled on that schedule.

Condition of Returned Items

For a refund to be approved, the returned goods must be undamaged, unaltered, and in their initial packaging with all included extras. We understand that trying an item on or testing its fit is normal; what we cannot accept is merchandise that has clearly been worn, used, or modified. Our warehouse team documents the condition of each return upon arrival.

How to Start a Return

Getting a return underway takes only a few minutes. Submit your order number and reason to priyajonhy428@gmail.com, wait for our confirmation and the return label we issue, then ship the item in its original packaging. We suggest using the tracking number on the label so both you and Olay can follow the shipment.

Refund Method & Timing

When your return is accepted, the refund covers the price of the returned goods and is applied to the payment method on file. Expect the money to reflect in your account within 5-10 business days of our confirmation email. The exact timing depends on how quickly your card issuer or bank processes incoming credits.

Non-Returnable Items

Not everything can come back to us. Personalized or custom-built items are excluded because they cannot be resold, clearance stock is sold as-is, gift cards are treated as cash equivalents, and hygiene products lose their sellability once the seal is broken. All other catalog items remain covered by our standard 30 day policy.

Damaged, Defective, or Wrong Items

Should your package contain a defective product or an item you did not order, notify our support team promptly and include supporting photos. We will either send the correct product right away or refund you in full, whichever you prefer, and we handle all associated shipping costs. Resolving fulfillment errors is one of our highest priorities.

Exchanges

Our exchange option exists for when you love the product but need a different version of it. Contact us within the return window, ship back the untouched original, and we will send the replacement you request as soon as the return is verified. Price differences are reconciled to your original card, and there is never a shipping fee on the exchange.

Return Shipping Costs

Return shipping charges are the responsibility of Olay, not the buyer. When your return request is approved, we send a prepaid label covering the trip back to our warehouse. This policy applies to standard returns and exchanges alike, keeping your total out-of-pocket cost at zero.

Domestic Orders Only

Because we sell only to customers in the United States, questions of international returns and customs do not arise under our policy. Orders are priced in USD, shipped domestically, and returned within U.S. borders. If you placed an order intending to forward it abroad, please note that we cannot support returns from outside the country.

Order Cancellations

Olay allows cancellations on orders that have not yet been handed to the carrier. Since fulfillment typically happens within 1-2 business days, time is of the essence; email or call us the moment you change your mind. If we catch it in time, your refund is processed in full to the original credit or debit card.

Contact Us

Our support hours are Monday-Friday, 9:00 AM to 5:00 PM. During that time you can reach Olay at priyajonhy428@gmail.com or 9289101198 with any question about returns, refunds, cancellations, or exchanges. We do our best to answer every message promptly and to resolve issues on the first contact.