Shipping policy

Shipping Policy

Shipping Coverage & Currency

Because our warehouses and carriers operate domestically, Olay can only send parcels to street addresses within the United States. The currency used throughout your shopping experience is the U.S. Dollar (USD), and tax is applied per the rules of your delivery state. Orders entered with a foreign billing or shipping address may be flagged and voided during review.

Order Processing Time

Our warehouse commits to preparing your shipment within 1-2 business days under normal conditions. That interval accounts for stock picking, packing, and printing your shipping documentation, all performed on regular work days. It does not include the additional days your order will spend moving through the delivery network.

Estimated Delivery Time

The average journey for a package after dispatch is 4-6 business days. Because this figure counts only weekdays, an order that ships on a Thursday may not arrive until the middle of the following week. Precise timing depends on carrier routing and your distance from our fulfillment center.

Shipping Costs

We believe delivery should not be a barrier, which is why we extend free shipping to all customers on all orders. No coupon code, membership, or spending target is needed to qualify. The only cost beyond your product total is the tax we are obligated to collect.

Order Tracking

We supply a tracking number with all orders so you can trace your delivery from dispatch to arrival. The link in your shipping notification connects directly to real-time carrier updates. Because tracking data syncs on the carrier's schedule, occasional gaps between scans are expected and usually resolve on their own.

Shipping Delays

Even with careful planning, external forces can delay your delivery. Elevated order volumes during festive seasons and unexpected weather patterns are the usual reasons a package moves slower than projected. We remain available to help track and, where possible, expedite resolution, but we cannot control the carrier's response to these conditions.

Lost or Damaged Packages

Should a package be lost in transit or reach you in poor condition, we stand behind every order. Reach out to our support team with your order number and, for damage, clear pictures of the affected goods, and we will investigate promptly. Depending on the outcome, we will reship the item or issue a refund so you are not left out of pocket.

Address Accuracy

We rely entirely on the shipping address entered at the time of purchase. Consequently, deliveries that fail due to an incorrect, misspelled, or outdated address are the customer's responsibility rather than ours. In the event of a return-to-sender, we will get in touch to verify the correct address and, where possible, resend your items.

Order Changes & Cancellations

Want to cancel before it goes out the door? That is completely fine, provided the order has not shipped yet. Get in touch with our support team right away, and if your order is still in preparation, we will cancel it and process your refund. Once the package is in transit, cancellation is no longer available.

Contact Us

Should you need to get in touch, our team can be contacted by phone at 9289101198 or by email at priyajonhy428@gmail.com. Live support is available Monday-Friday, 9:00 AM to 5:00 PM, and our mailing address is 7739 Blue Heron Ct, Fountain, Colorado 80817, United States for any written correspondence. We value your questions and strive to resolve them quickly.