Frequently Asked Questions
How long does shipping take?
Standard timing looks like this: 1-2 business days to get your order ready, followed by 4-6 business days on the road. Shipping is always free, and we share a tracking number so you can watch it arrive.
Do you offer free shipping?
Shipping will not cost you a cent. Olay provides free delivery on all orders nationwide, and you can expect arrival in roughly 4-6 business days once your package leaves us.
How do I track my order?
Tracking is automatic: when your order leaves our warehouse, a confirmation email with tracking details is on its way to you. If you cannot find it, check your spam folder or contact priyajonhy428@gmail.com.
What is your return policy?
We stand behind what we sell with a 30-day return and exchange window. Send eligible items back and we refund the original payment method within 5-10 business days.
How do I start a return or exchange?
Contact Olay customer service with your order details to open a return or exchange. Once approved, we provide a shipping address and process your refund within 5-10 business days of receiving the item.
When will I receive my refund?
Give it 5-10 business days after your return is received and approved. Refunds always go to the original form of payment, so there is nothing extra you need to do.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed securely in US dollars.
Can I cancel or change my order?
Need to adjust or cancel? Reach out right away at priyajonhy428@gmail.com. If your order has not entered the 1-2 business day processing stage yet, we can often make the change.
Do you ship internationally?
Currently, Olay delivers to US addresses only. We do not offer international shipping yet, but domestic orders always ship free.
What should I do if my item arrives damaged or defective?
Damaged in transit? Contact us within the 30-day window and include images of the problem. We will cover the cost of putting it right, with no charge for return shipping on defective goods.
How do I contact customer support?
The fastest way to get help is to email priyajonhy428@gmail.com. You can also call 9289101198 during our business hours, Monday to Friday from 9:00 AM to 5:00 PM.
What are your customer service hours?
You can reach us during standard business hours: 9:00 AM to 5:00 PM, Monday to Friday. We do our best to reply to all inquiries within one business day.
Do I need to create an account to place an order?
You can absolutely order without an account. Guest checkout keeps things fast and simple, and you will get a confirmation email with your order details.
Which items cannot be returned?
Returns do not apply to a small set of items: made-to-order or customized products, clearance deals, gift cards, and hygiene products once opened. Anything else can go back within 30 days for a refund or exchange.