Track Your Order
How to Track Your Order
Following your order takes only a moment. Copy the tracking code from your dispatch notification, paste it into the carrier's own website, and the system will display the current location, estimated arrival, and full scan history. If you prefer, that same code also works inside our on-site tracking tool. We believe you should always know where your order is. That is why a live tracking link is embedded in your shipping email and mirrored inside your account page. Click either one and the courier's tracking dashboard opens instantly, letting you follow the parcel from our warehouse right through to your address.
Your Tracking Number
A tracking number is issued automatically the moment your order ships, not when it is placed. As soon as the carrier scans your label, we email that number to the address you provided at checkout, usually within one business day of dispatch. Keep an eye on your inbox, and remember to peek at the spam or promotions folder just in case. We generate a tracking number for every dispatched order and send it straight to the email you used when purchasing. Please allow a short window after the "shipped" notification for the first carrier scan to register — until then the number may show no data. Once the courier processes the package, its full movement history appears.
Processing and Transit Times
Order timelines at Olay are kept transparent: 1-2 business days to process and prepare, followed by 4-6 business days for the parcel to reach you. If you placed your order late in the day or over a weekend, processing begins on the next business day instead. Free shipping is included as standard, with no minimum spend required. The clock on your delivery has two parts. Handling — when we quality-check and pack your goods — occupies 1-2 business days, while the shipping leg across the country takes about 4-6 business days on top of that. With free shipping applied to every order, you pay nothing extra regardless of your destination within the US.
No Tracking Update Yet?
Occasionally a tracking status will pause for a day or more, especially over weekends when many carrier facilities run on reduced schedules. This kind of gap is routine and rarely signals a lost parcel. We recommend waiting until the following business day for the feed to catch up before raising a concern. When updates seem slow, the most common explanations are a package awaiting its next scan, a weekend or holiday slowdown, or heavy seasonal volume. None of these mean your order has gone astray. If, however, the status remains unchanged for several consecutive business days, contact our team and we will chase the carrier for you.
Wrong, Missing, or Damaged Items
In the uncommon case that part of your order is absent from the box, remember that multi-item orders can ship in separate parcels arriving on different days. Check your emails for more than one tracking number before concluding that something is missing. If everything has been delivered and an item is genuinely absent, contact us and we will dispatch the remainder immediately. For packages marked delivered but not in hand, the fastest resolution starts with a quick check of common drop points and any household members who may have collected it. Carriers also occasionally scan a parcel at the wrong stop and complete delivery the next day. When 24 hours pass with no sign of it, message us and we will launch a claim with the courier.
Need Help? Contact Us
Whenever your tracking raises a question we have not answered here, contact us directly and we will look into it personally. Our team monitors priyajonhy428@gmail.com throughout the working week and takes calls on 9289101198 during opening hours of Monday-Friday, 9:00 AM to 5:00 PM. You can expect a friendly and prompt reply. We know that a delivery hiccup is best sorted with a quick word, so our support channels are kept open and responsive. Email inquiries go to priyajonhy428@gmail.com and are typically answered within one business day, while phone support on 9289101198 operates Monday-Friday, 9:00 AM to 5:00 PM. Please mention your order number so we can pull up your shipment instantly.